Our Process - Warm Roof Installation

We know that choosing the right contractor to work on your home can be a difficult decision, so here is a guide to what you can expect when you trust us with your project.

It's no secret that the home improvement industry has a bit of a reputation when it comes to pushy sales tactics, long presentations designed to sell you extras you don't need, and relentless chase ups as soon as a quote is issued. So we understand why people might be reluctant to invite us into their home.

That's why we want to let you know exactly how we work. Here is a guide to what you can expect when you request a quote from us, and how our order process works, from start to finish.

About Us

What to Expect When You Use Warm Roof Division Hampshire

At Warm Roof Division, customer satisfaction is our number one priority. So we have tried to make the process of ordering from us, as hassle free as possible, from enquiry, to installation.

Step 1

Quote Request

We offer completely free, no obligation quotes.

Simply Call Us On: 02393 800108

Or click the button below to fill out our quote request form, and let us know when we should call you

Get A Quote

Quote Consultation

We will attend your property at an arranged time, so that we can carry out a suitability assessment, take some measurements and chat about your requirements. This will allow us to talk you through the available options and answer any questions you may have, so you can decide which product(s) you would like us to quote for.

We keep our consultations brief and to the point (usually around 30-40 mins), but equally, we won't be rushing off if you still have questions you'd like to ask

Step 2

What Will Happen At The Consultation

We Will - Be honest and transparent about our prices and timescales
We Will - Give you all of the information that you need to be able to make an informed decision
We Will - Only recommend products to you, that we genuinely believe are suitable for your requirements

We Won’t - Start off with a ridiculous price so we can give you made up discounts
We Won’t - Give you mis-leading information or exaggerate claims
We Won’t - Be pushy, try and upsell you products that you don't want or need, or overstay our welcome
We Won’t - Bombard you with texts, emails or follow up calls while you are considering our quote, or if you decide not to go ahead with the work

What Won't Happen At The Consultation

Step 3

Quote Issued

A quote is then emailed to you for the options discussed, usually the same day as the consultation.

Quote Accepted

Should you decide to proceed with the quote, as soon as you've let us know, we will complete the relevant paperwork and confirm everything in writing.

Step 4

Step 5

Order Confirmed

Once the paperwork completed and a deposit is paid, we confirm your order via email and attach a step by step guide explaining what happens next, along with your deposit protection confirmation.

Site Survey

We arrange a full site survey to ascertain final manufacturing sizes ready for order.

Step 6

Step 7

Installation Scheduled

After the order has been placed and a delivery date has been confirmed, we will contact you to arrange your fitting date and look forward to seeing you again on installation.

Installation

Closer to the installation date, we will let you know what time the materials will be delivered, and we will be on site to take delivery and start the project. Throughout the installation our site foreman will liaise with you to let you know what will happen at every stage.